And while you can find adequate supplies at many of these stores, you should use caution when choosing an online retailer. Whether you are in the market for personal care items, clothing, auto parts or art supplies, you will have many stores to choose from on the Internet. Customer service hours: Online stores are open all the time but may have certain hours when you can chat with a customer service representative if you need help choosing an item or completing a purchase.You will get an idea of how quickly they respond and whether or not they are helpful. Before purchasing from a store with this option, give this feature a try - ask a representative a question about a product you’re considering. A representative can help you choose the right product or address any purchasing concerns while you shop. Chat feature: The chat feature, where you can text with a customer service representative in real-time, has started to become more prevalent in recent years.Some websites will have a “Contact us” tab on the page, while others will feature a text box on the side of the page for contact information. Consider whether the customer service features on the website are clearly presented and easy to navigate. Prominent customer service features: An online store should make it easy for you to shop with them.When you make a purchase online, customer service representatives can often help with product selection, payment questions, shipping concerns and processing returns. Particularly if you are making a major purchase, be sure the store has a solid reputation for honoring its guarantees and will refund your money if you don’t like the purchase. Guarantees: Some online stores stand by their products and offer a money-back guarantee if you’re dissatisfied with the purchase.You should also consider whether the store or the customer is responsible for return shipping costs. Return policies: If you’re unhappy with your purchase from an online store you’ll likely have to send it back in the mail, so look into your online store’s return policies.You can also save money if the online store you select accepts store or manufacturer coupons (often in the form of a code that you enter on the payment page). Sales, deals or coupons: Many online stores have sales on items you might need, and these sales often rotate seasonally or by department.You may only be paying attention to the price comparisons, but you should also look for a company that makes returns simple and guarantees their product or service if you are unhappy with your purchase. However, be aware of counterfeit items by doing your research and checking site reviews.Įvery online store sets its own prices and policies regarding purchases, returns and guarantees. If you want to purchase these types of items, you’ll have to look at a store that offers these options. Luxury items: Some people want to purchase high-end products, but not every store offers niche brands or boutique-style items.For instance, some online stores have items you cannot find at your local big-box, but some items are easier to grab if available in-store. Mass merchandisers: Like shopping at the local big-box store, if you shop online at a mass merchandiser you should pay attention to their price, quality and variety.The reason these stores can be handy is if you need a part or piece for a specific item, a company exclusive or loyalty to a brand. Niche or branded stores: Some stores specialize in a single brand or even a single product.However, you should pay attention to the types of stores at your fingertips in order to choose the one that works best. Long gone are the days where you are limited to a single location - the entire world can now box and ship directly to your door. One of the advantages of online shopping is the vast selection available.
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